Key Account Manager (Remote, Part-Time)

About the role

We are looking for a proactive, relationship‑focused Key Account Manager to manage strategic customer relationships, understand client needs, and coordinate solutions across internal teams. This part‑time, fully remote position is ideal for a commercially minded professional who can balance relationship management with business development and customer success.

Key responsibilities

• Manage and develop relationships with key accounts and serve as the primary point of contact.
• Develop account plans, maintain regular communication with stakeholders, and identify growth, cross‑selling and upselling opportunities.
• Monitor customer satisfaction, engagement, retention and overall account performance.
• Coordinate with sales, marketing, operations, product, finance and support teams to meet client requirements.
• Prepare proposals, presentations, account reviews and commercial updates.
• Track account activity, revenue performance and relevant customer metrics.
• Address customer concerns and ensure timely resolution of service or delivery issues.
• Conduct market and competitor research to identify changing customer needs and commercial opportunities.
• Maintain accurate CRM records, documentation and sales forecasts.

Required profile

• Bachelor’s degree or equivalent in Business, Marketing, Sales, Communications or related field (preferred).
• 3+ years of experience in account management, sales, business development or customer success.
• Strong understanding of relationship management, customer engagement and commercial planning.
• Excellent communication, negotiation, presentation and interpersonal skills.
• Customer‑focused mindset with ability to develop practical solutions.
• Familiarity with CRM systems and sales reporting tools.
• Highly organized with ability to manage multiple accounts and deadlines independently.
• Analytical mindset to interpret customer and performance data.
• Effective collaboration skills in a remote work environment.

What we offer

• Flexible part‑time hours within a fully remote working environment.
• Competitive compensation aligned with experience and expertise.
• Opportunities to manage diverse client relationships and strategic commercial accounts.
• Exposure to international customers and modern CRM tools.
• Professional development through meaningful client‑facing responsibilities.
• A collaborative environment focused on sustainable growth and continuous improvement.