Master Diagnostic Technician

About the role

We are looking for a Master Diagnostic Technician with 5‑7 years of hands‑on experience to join our workshop team. The successful candidate will ensure vehicles are diagnosed and repaired efficiently while maintaining high standards of quality and customer service.

Key responsibilities

• Perform all assigned diagnostic and repair work quickly, economically and to company and manufacturer standards.
• Advise the workshop team leader of additional work required on a vehicle and obtain approval for fault rectification.
• Supervise and assist in training apprentices when requested by senior technicians or service executives.
• Maintain competence through on‑site training, supplier/manufacturer courses and reviewing technical bulletins.
• Communicate vehicle problems to customers and ensure full involvement in the resolution process.
• Uphold the company’s professional image and quality of service in all customer interactions.
• Keep equipment, protective clothing and work areas clean, tidy and safe.
• Support management in introducing new work methods aimed at improving efficiency.

Required profile

• 5–7 years of progressive experience in a similar automotive diagnostic role.
• Diploma or relevant vocational certification/degree in a related field.
• Strong organisational and time‑management abilities with effective task prioritisation.
• Excellent communication and interpersonal skills for cross‑team collaboration.
• Proven problem‑solving capabilities and strong attention to detail.
• Proficiency with industry‑standard diagnostic software and tools.

Required skills