Roaming Products & Services Consultant (Telecom)

About the role

The Roaming Products & Services Consultant will shape and accelerate the commercial performance of Zain Bahrain's roaming connectivity portfolio, including Roaming Passes and eSIM products. This temporary, project‑based consultancy provides strategic and hands‑on support across proposition design, pricing, market coverage, digital acquisition, customer journeys, partnerships, analytics and go‑to‑market execution.

Key responsibilities

• Develop and maintain an integrated strategy and product roadmap for roaming passes and eSIM products aligned with consumer travel trends.
• Define market positioning, target segments and cross‑sell opportunities across the portfolio.
• Own commercial performance reviews covering revenue, margin, activations, ARPU and acquisition cost.
• Prepare annual business plans, forecasts, budgets and recommend corrective actions.
• Design and continuously optimise product propositions, pricing, allowances, validity and promotional mechanics.
• Conduct competitor, market and international benchmarking to identify growth opportunities.
• Collaborate with Wholesale Roaming, Finance and partners to assess costs and improve margins.
• Lead go‑to‑market planning for launches, enhancements and campaigns, ensuring readiness across all channels.
• Develop digital acquisition and conversion plans across app, web, paid media and CRM.
• Design end‑to‑end customer journeys and resolve operational pain points with Technology and Customer Care teams.
• Establish dashboards and recurring performance reports with actionable insights.

Required profile

• Proven experience in telecom product management or consulting, preferably with roaming or eSIM services.
• Strong commercial acumen with a track record of driving revenue and margin growth.
• Ability to analyse market data, benchmark competitors and translate insights into product strategy.
• Excellent stakeholder management skills across consumer, wholesale, digital, finance and technology functions.
• Experience in designing digital acquisition funnels and customer journey optimisation.

Required skills