Operations Associate - Retail Store (M&S)

About the role

The Operations Associate is integral to keeping the store's operational functions efficient. The role covers cash office management, stock management, store maintenance and back-office operations, supporting cash processes, inventory counts and communication flows while complying with company standards.

Key responsibilities

• Cash office: record cash collections, manage petty cash, track invoices and ensure cash processes follow company policy
• Reporting: help manage information flow between teams and generate store performance reports using SAP, BI and Tableau
• Back-office support: help keep the store running smoothly
• Store maintenance and procurement: help keep the store clean and organized and assist in ordering supplies and managing store resources
• Stock management: help with inventory counts, receive new shipments and organize stock, using stock loss results, stock record reports and SOPs to keep records accurate

Required profile

• Retail operational experience, particularly in administrative roles
• Experience in retail operations or similar administrative roles
• Ability to follow safety protocols and adhere to store policies

Required skills

• Proficiency in SAP, BI and Tableau for reporting
• Basic knowledge of SAP, BI and Tableau
• Excellent organizational skills and attention to detail
• Strong communication skills for working with different teams