Operations Specialist

About the role

Binance is looking for an Operations Specialist to act as a central point of contact across functions, owning operational reporting, launch support and process improvement. The team runs the end-to-end operations of the local regulated exchange, keeping the platform compliant with local regulations while delivering a user experience close to the global platform. It works with regulators and internal stakeholders to launch new regulated products and services, in a business growing regionally.

Key responsibilities

• Serve as a key liaison between Operations and other internal functions, ensuring business initiatives and launches account for operational and regulatory considerations.
• Provide ongoing operational support for new products and payment-related integrations.
• Own recurring operational reporting and performance metrics, preparing summaries for strategic decisions.
• Help oversee the customer issue and complaints process, surfacing recurring themes for improvement.
• Identify opportunities to improve the user journey and coordinate enhancements with relevant teams.
• Support regulatory and external reports so they are accurate and timely.
• Check registered users regularly to spot gaps and support them through onboarding.
• Support the product listing process and act as a reference for product matters.
• Explore and apply automation tools to reduce repetitive manual work.

Required profile

• 3-5 years of experience in operations, ideally in fintech, crypto or regulated financial services.
• Proven cross-functional coordination across Operations, Compliance, Legal, Marketing and Product.
• Experience owning reporting packs, dashboards and KPIs, including month-over-month trends and management-ready summaries.
• Experience with regulatory/external reporting, data reconciliation and audit trails.
• Experience overseeing complaints handling and using root-cause analysis.
• Ability to act as a product expert and support product listings.
• Nice to have: hands-on experience in a regulated entity, post-launch support for products and payment integrations, and UX improvement experience.

Required skills

• Strong analytical skills and attention to detail.
• Comfort in a fast-paced, scaling environment.
• Ability to leverage AI tools to automate repetitive tasks.

What we offer

• Competitive salary and company benefits.
• Remote-first, work-from-home arrangement (may vary by role and team).
• A flat, user-centric global organization with opportunities for career growth.