Trade Finance Customer Support Specialist

About the role

The Trade Finance Customer Support Specialist will act as the primary point of contact for clients using our Trade Finance products, such as Letters of Credit and Guarantees. You will ensure timely, professional communication via email and phone, providing accurate status updates and resolving queries efficiently.

Key responsibilities

• Respond to customer emails promptly with clear and accurate information.
• Handle inbound calls on the hotline, addressing queries or routing them to the appropriate team.
• Assist customers with Trade Finance product inquiries using basic product knowledge.
• Maintain high service quality and professionalism in all interactions.
• Follow up on requests to ensure closure within agreed timelines.
• Coordinate with internal teams (operations, front office, etc.) to obtain updates and resolve issues.
• Document customer interactions, queries, and resolutions accurately.
• Escalate complex or unresolved issues to supervisors or relevant departments.

Required profile

• Basic knowledge of Trade Finance products and operations.
• Strong written communication skills for email handling.
• Good verbal communication and telephone etiquette.
• Customer‑focused with strong problem‑solving abilities.
• Ability to work under pressure and manage multiple queries.
• Excellent organizational and time‑management skills.

Required skills

• Microsoft Outlook
• Microsoft Excel