Cluster Reservation Supervisor – Manama

About the role

Accor is looking for a Cluster Reservation Supervisor to join its Manama team. This full‑time, on‑site position will lead the reservations department, ensuring smooth booking processes and high levels of guest satisfaction across the cluster.

Key responsibilities

• Oversee daily operations of the reservations team, handling bookings and guest inquiries.
• Monitor occupancy rates and optimise reservation allocation to maximise revenue.
• Maintain accurate reservation records and support reporting and analysis.
• Address guest issues promptly and ensure timely resolution.
• Provide training and coaching to develop team members' expertise.

Required profile

• Proven experience in a supervisory or customer‑facing role within the hospitality industry.
• Strong communication skills and ability to convey information clearly to guests and staff.
• Excellent organisational abilities with attention to detail and capacity to manage multiple priorities.
• Willingness to work on‑site in Manama and collaborate with a diverse team.

Required skills

• Proficiency in managing reservation systems and processes.
• Familiarity with hotel management systems (a plus).