Customer Service Specialist – French Speaker (Remote)

About the role

TalentWorldGroup is seeking a bilingual French‑English Customer Service Specialist to join its remote call‑center team. The role supports a home‑based project in the online travel industry, handling inbound and outbound interactions and providing first‑level assistance to homeowners using a booking platform.

Key responsibilities

• Answer inbound and make outbound customer service calls while managing cases simultaneously.
• Assist customers with modifications, cancellations, deposit claims, and escalated complaints.
• Log, classify, and follow up on all interactions, maintaining accurate call histories.
• Analyze call data, share feedback, and stay updated on platform changes.
• Collaborate with internal and external teams through clear, documented communication.

Required profile

• Professional‑level French (C2) and fluent English.
• Proven experience in customer service, preferably in a call‑center or online travel setting.
• Ability to multitask between live calls and case handling under pressure.
• Solid computer literacy and experience working online.

Required skills

• Zendesk or similar ticketing platform.
• Slack or other online collaboration tools.
• Salesforce.
• Windows 11 or macOS (14+).
• Basic hardware requirements: stable broadband, 1.8 GHz processor, 8 GB RAM, 10 GB storage, 1920×1080 screen, wired USB headset.

What we offer

• 100% remote work.
• Hourly rate of €11.
• Flexible, project‑based assignments with long‑term collaboration opportunities.
• Paid training (20 hours) and career development support.