Service Advisor - Automotive

About the role

First Motors is seeking a highly motivated and customer‑focused Service Advisor – Automotive to join its team in Sitrah, Bahrain. This full‑time position offers the chance to work with a leading automotive group, providing exceptional service to customers.

Key responsibilities

• Greet customers, determine their automotive needs and advise on required repairs and maintenance, explaining technical issues clearly.
• Prepare repair orders, provide accurate estimates and keep customers informed of repair progress throughout the service cycle.
• Liaise with technicians and workshop staff to schedule and monitor repairs, ensuring efficient workflow and timely completion.
• Handle customer queries and complaints professionally, maintaining a positive and efficient team environment.
• Maintain up‑to‑date knowledge of vehicle specifications, service requirements and industry best practices.

Required profile

• Proven experience as a Service Advisor in the automotive industry.
• Strong understanding of vehicle mechanics and maintenance procedures.
• Excellent customer service, communication and organisational skills.
• Ability to work effectively under pressure and manage multiple tasks simultaneously.
• High school diploma or equivalent; automotive technology qualifications are advantageous.