Customer Service Representative

About the role

Fernandes Group is seeking enthusiastic Customer Service Representatives to join its growing BPO operations in Bahrain. The position is open to fresh graduates and candidates with up to one year of experience, offering an opportunity to develop professional communication skills in a dynamic call‑center environment.

Key responsibilities

• Handle inbound and outbound customer interactions in English and Hindi.
• Provide accurate information, resolve queries, and ensure a high level of customer satisfaction.
• Maintain detailed records of calls and follow‑up actions using the company's CRM system.
• Collaborate with team members and supervisors to meet service level agreements.

Required profile

• Age between 19 and 28 years.
• Minimum education: 10th grade pass (Intermediate School).
• Fluent spoken and written English.
• Fluent spoken Hindi.
• Strong interpersonal and relationship‑building abilities.
• Willingness to work onsite in Manama, Bahrain.

Required skills

• Effective verbal communication in English.
• Effective verbal communication in Hindi.

What we offer

• Full‑time permanent contract.
• Onsite work in a modern call‑center facility.
• Training and development for career growth.