Front Desk Team Leader

About the role

A Front Office Team Leader oversees daily reception and guest service operations, coordinates shift activities and supports front desk staff to maintain high service standards. The role is based at a Mantis hotel in Hawar Islands.

Key responsibilities

• Guide and support front office and reception agents during daily operations.
• Coordinate check-ins, check-outs, room assignments and special requests.
• Handle guest inquiries, resolve complaints promptly and escalate major issues to the Manager in charge.
• Communicate occupancy needs, VIP arrivals and guest requests with Housekeeping and the Call Centre.
• Maintain accurate guest profiles and data in property management systems such as Opera Cloud or Opera PMS.
• Conduct shift briefings, coach staff and ensure adherence to brand and safety standards.

Required profile

• Minimum of 2 years in a front office or reception role, preferably in luxury hospitality.
• Strong spoken and written English; additional languages such as Arabic are a strong advantage.
• Calm under pressure, strong attention to detail and flexible availability for rotating shifts, weekends and holidays.

Required skills

• Proficiency in hotel property management systems such as Opera Cloud.

What we offer

• The chance to engage in conservation efforts and help preserve wildlife.
• Sustainable adventures with exclusive rewards.
• Career advancement with global development opportunities.
• Collaboration with a passionate, innovative team.