Hostess – Arabic Speaking
Hilton
وصف الوظيفة
About the role
Join Hilton’s hotel team as a Hostess and be the first friendly face guests encounter. You will use your Arabic language skills to welcome and assist guests, ensuring every stay feels warm and memorable.
Key responsibilities
- Greet guests, offer seating options, escort them to tables and present menus.
- Confirm reservations, assign tables, and handle special requests before arrival.
- Maintain a daily logbook to coordinate communication between shifts and management.
- Organise and oversee group and tour arrivals for a seamless experience.
- Answer and route incoming calls, keep call logs, and follow up to guarantee guest satisfaction.
- Respond promptly to guest inquiries and resolve concerns while upholding service standards.
Required profile
- Passion for delivering hospitality that spreads light and warmth.
- Strong integrity, leadership, teamwork, and ownership mindset.
- Ability to act with urgency and discipline in every interaction.
- Fluency in Arabic (spoken and written) to communicate effectively with Arabic‑speaking guests.
Required skills
Questions fréquentes
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Hilton
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