Reservations Agent (Arabic Speaking)

About the role

Raffles Al Areen Palace Bahrain, an ultra-luxury property with 78 private pool villas, is looking for an Arabic-speaking Reservations Agent. The role maximizes room revenue and profit through proactive selling and referrals, acts as a single point of contact for all revenue-related processes, and works in normal administrative office and hotel conditions.

Key responsibilities

• Convert telephone calls into sales and achieve targets in LQA, Forbes, mystery shopping and LISTEN calls
• Maintain the accuracy and cleanliness of the PMS database and ensure reservations meet property standards
• Produce quotations and written confirmations for FIT guests and travel agencies
• Handle reservations via email, telephone, OTAs and brand.com, and handle arrivals reports, transportation and trace reports
• Follow up non-guaranteed bookings, pending payments, no-shows and cancellations; respond to inquiries within 24 hours and handle complaints professionally
• Upsell and cross-sell, and support the Reservations, Sales and Revenue Management teams with special projects
• Keep the department clean, wear the full uniform, and follow health and safety, fire and emergency procedures
• Keep hotel information on VIPs, arrivals and management up to date, and attend internal meetings such as function sheets and operations meetings

What we offer

• Opportunity to join the first Raffles in Bahrain
• Employee benefit card with discounted rates at Accor properties worldwide
• Learning programs through the Academies
• Talent development within the property and across the group
• Corporate social responsibility activities