Restaurant Supervisor

About the role

We are seeking a responsible, customer‑focused Restaurant Supervisor to oversee daily operations, manage staff, and ensure a smooth, high‑quality dining experience. The role combines hands‑on service supervision with coordination between the front‑of‑house and kitchen teams.

Key responsibilities

• Supervise and coordinate daily restaurant operations and service.
• Assign tasks, manage staff schedules, and monitor team performance.
• Deliver friendly, efficient, and professional customer service.
• Handle customer enquiries, feedback, and complaints.
• Coordinate with kitchen staff to ensure timely service.
• Monitor food quality, presentation, cleanliness, and service standards.
• Manage reservations, seating arrangements, and special customer requests.
• Monitor stock levels and assist with inventory and ordering.
• Ensure accurate billing, cash handling, and payment procedures.
• Train and guide restaurant staff to maintain service standards.
• Ensure compliance with food safety, hygiene, and workplace safety requirements.
• Assist with opening and closing duties and daily operational checks.
• Support the team during busy periods and special events.
• Report operational issues and provide updates to management.

Required profile

• Diploma or relevant qualification in Hospitality, Restaurant Management, or a related field.
• Previous experience in restaurant or hospitality operations (preferred).
• Supervisory or team‑lead experience (advantageous).
• Strong leadership, communication, and customer service abilities.
• Excellent organisational and problem‑solving skills.
• Ability to work well under pressure in a fast‑paced environment.
• Professional, responsible, and customer‑oriented attitude.
• Willingness to work shifts, weekends, public holidays, and overtime as required.

Required skills