Specialist Vendor Operations - Key Accounts

About the role

Talabat is looking for a Specialist Vendor Operations professional to join its team and focus on growing its Local Shops (non-food vertical). The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq.

Key responsibilities

• Support regional and local operations teams to improve operational metrics and set vendors up for success.
• Track operational processes and performance across markets, including new vendor onboarding, catalog audits, inventory integrations and picker performance.
• Support local markets with processes and initiatives outside of routine tasks, and track compliance with BAU processes.
• Provide performance analytics, opportunity sizing and market projects, and run daily reviews of performance, inventory and price updates to resolve issues and ensure correct availability and prices.
• Create basic processes such as device allocation and uniform ordering.
• Collaborate with market VCs on best practices and lessons learned, and carry out daily checks with limited support so that local processes are followed.

Required profile

• 2+ years of experience in an operational role.
• Strong vendor operational knowledge and understanding of grocery operations.
• Ability to document processes and guidelines, and to work with data to highlight key insights.
• Confident solving minor issues efficiently, knowing when to escalate and proposing documents or changes to mitigate problems.
• High ownership and a keenness to learn.