Tele-Sales Agent

About the role

The Tele‑Sales Agent will contact prospects by phone, present products or services, and convert inquiries into sales. The role involves cold‑calling, handling customer inquiries, and supporting the sales team to achieve monthly KPIs.

Key responsibilities

• Serve customers by selling products via telephone.
• Contact individuals to solicit sales for goods or services.
• Deliver prepared sales talks using scripts to persuade purchases.
• Maintain records of contacts, accounts and orders in the company system.
• Obtain customer information and enter orders into the computer system.
• Resolve customer complaints by investigating problems and developing solutions.
• Conduct client or market surveys and record detailed notes.
• Recommend product, service, and policy changes based on competitive developments.
• Assist line manager with assigned tasks when necessary.

Required profile

• Minimum high school certification; diploma and work experience preferred.
• Strong communication and selling skills with positive energy and teamwork ethos.
• Ability to persuade others and give full attention to customers.
• Highly computer literate, especially with Microsoft Office products.
• Positive attitude and ability to work in a team environment.
• Good understanding of the services offered.

Required skills

• Microsoft Excel
• Microsoft Word