Tele‑Sales Agent

About the role

The Tele‑Sales Agent will contact prospects by phone, present products or services and convert leads into sales. The role involves handling inquiries, resolving issues and maintaining accurate records.

Key responsibilities

• Serve customers by selling products via telephone and solicit sales for goods or services.
• Deliver prepared sales talks using scripts to persuade potential customers.
• Explain products, services and pricing, answering customer questions.
• Obtain and enter customer information, orders and payment details into the system.
• Resolve customer complaints by investigating problems and recommending solutions.
• Maintain professional knowledge through workshops, publications and networking.
• Conduct client or market surveys and record detailed notes.
• Assist the line manager with assigned tasks and support team objectives.

Required profile

• Minimum high school diploma; work experience preferred.
• Strong written and oral communication skills.
• Good selling abilities and positive teamwork ethos.
• Ability to persuade and actively listen to customers.
• High computer literacy, especially with Microsoft Office.
• Understanding of the services offered and ability to recommend improvements.

Required skills

• Microsoft Office