Call Center Agent

About the role

The Call Center Agent handles both inbound and outbound telephone interactions, combining sales initiatives with customer service support. This position is ideal for individuals who thrive in a fast‑paced environment and enjoy building rapport with customers over the phone.

Key responsibilities

• Answer incoming calls and initiate outbound calls to prospects and existing customers.
• Promote products or services, aiming to achieve sales targets.
• Provide accurate information and resolve customer inquiries in a courteous manner.
• Maintain detailed call logs and update customer records as required.
• Follow call scripts while adapting messaging to each customer’s needs.
• Meet daily call volume, quality standards, and performance metrics.

Required profile

• Self‑motivated with high energy and a strong drive to meet performance goals.
• Excellent verbal communication and the ability to establish a positive rapport quickly.
• Comfortable handling a high volume of calls and adapting to varying customer needs.

Required skills

• Strong communication skills.
• Basic sales and customer service abilities.

What we offer

• Opportunity to develop sales and customer service expertise.
• Dynamic team environment with performance incentives.
• Training and coaching to improve call handling techniques.
• Potential for career progression within the call centre.