Consumer Sales Associate – Zain Youth

About the role

Zain Bh is hiring a Consumer Sales associate for its youth segment. The role supports customers with sales, collections and customer care in line with Zain Bh's sales guidelines, business processes and procedures. It is a full-time, shift-based position.

Key responsibilities

• Sell post-paid and prepaid lines, handsets, accessories, vouchers and after-sales services to existing and new customers
• Provide personalized service, build customer trust and identify areas for improvement in complaint handling and service requests
• Convey practical feedback on customer experiences to product owners
• Manage shop opening and closing, deliver and dispatch stock, and handle regular stock counts with the team leader
• Manage point-of-sale inventory, ensure secure storage and assist in reconciliations
• Collect and reconcile cash and payments against system records daily, and collect required documents such as ID, forms and receipts
• Handle customer complaints, log them in the system and escalate to management or the Help Desk when appropriate
• Assist subscribers with account updates, billing enquiries and payment collection
• Ensure compliance with information security policies and other regulations

Required profile

• University student (2nd year and above) or fresh university graduate; experience in a related field is a plus
• Fluent in both Arabic and English
• Able to work full time on a shift basis

Required skills

• Selling skills and product and services knowledge
• Relationship management and negotiation skills
• Customer focus and ability to work in a team