Customer Contact Advisor
Ebrahim Khalil Kanoo B.S.C (c) · Manama
Job description
About the role
The Customer Contact Advisor provides high‑quality telephone support, ensuring customer satisfaction by handling inquiries, scheduling service appointments, and solving problems. The role also includes cross‑selling and up‑selling the company’s products while maintaining strict confidentiality.
Key responsibilities
- Provide efficient and accurate telephone support for inquiries, service appointments, problem‑solving and reminders.
- Update the CRM database with accurate information from each call.
- Engage in cross‑selling, up‑selling and marketing of company services and products.
- Guide walk‑in customers and ensure a pleasant showroom experience.
- Generate and submit regular progress reports and adhere to all quality standards, processes and policies.
Required profile
- Excellent verbal and written communication skills.
- Strong customer service orientation and problem‑solving ability.
- Effective time‑management and organizational skills.
- Ability to handle sensitive customer information with discretion.
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Published 11 hours ago
Expires 1 month from now
9 views · 0 interested
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Ebrahim Khalil Kanoo B.S.C (c)
Manama