Data Entry Manager / Supervisor

About the role

The Data Entry Manager / Supervisor leads the data entry team, ensuring that information is captured accurately, processed efficiently, and stored according to established procedures. This role combines team coordination, quality control, and continuous improvement to support multiple business functions.

Key responsibilities

• Plan, schedule and assign daily data entry tasks, set priorities and monitor workloads.
• Review entered data for accuracy, completeness, consistency and proper formatting; conduct quality checks and correct errors.
• Oversee data entry across spreadsheets, databases, CRM platforms and document management systems, ensuring adherence to workflows.
• Track productivity and quality metrics such as volume, accuracy rates, error rates and turnaround times; use data to identify bottlenecks.
• Coordinate with administration, finance, HR, operations, sales, customer service, logistics and IT to resolve data‑related issues.
• Develop and refine data entry procedures, templates, checklists and quality‑control processes; recommend automation or standardisation where appropriate.
• Enforce confidentiality, access controls and information‑security policies when handling sensitive data.

Required profile

• Strong organisational and analytical abilities with a focus on detail.
• Proven supervisory or team‑lead experience in an administrative or data‑processing environment.
• Excellent communication skills to convey procedures and standards to team members and stakeholders.
• Problem‑solving mindset with the capacity to drive process improvements.

Required skills

• Proficiency with spreadsheets.
• Experience using databases.
• Familiarity with CRM platforms.
• Knowledge of document management systems.