E-commerce Assistant

About the role

We are looking for a motivated and detail‑oriented E‑commerce Assistant to support the daily operations of our online store. You will help manage product listings, process orders, and interact with customers in a fast‑paced digital retail environment.

Key responsibilities

• Manage and update product listings across e‑commerce platforms such as Shopify, Shopee, Lazada and Amazon.
• Assist in order processing, coordinate fulfillment, and provide tracking updates.
• Monitor inventory levels and support stock‑management activities.
• Respond to customer inquiries via email, chat or platform messaging.
• Upload product images, write descriptions and ensure pricing accuracy.
• Support promotional campaigns, discounts and online marketing initiatives.
• Monitor website performance and report any issues.
• Coordinate with logistics and warehouse teams when needed.
• Handle returns, refunds and follow‑up customer service.
• Enter data and generate reports for sales performance tracking.
• Assist in improving product visibility and conversion rates.
• Maintain organized records of transactions and customer interactions.
• Support social‑media and marketplace updates as required.

Required profile

• Strong attention to detail and accuracy.
• Good communication and customer‑service skills.
• Ability to manage multiple tasks in a fast‑paced environment.
• Proactive problem‑solving mindset and positive attitude.
• Comfortable working independently and as part of a team.

Required skills

• Basic understanding of e‑commerce platforms (Shopify, Shopee, Lazada, Amazon).
• Familiarity with Microsoft Office or Google Workspace.