Field Support Specialist – Freelance (On‑site IT)

About the role

We are seeking a reliable Freelance Field Support Specialist to deliver on‑site technical assistance when full‑time engineers are unavailable or when dispatch activities require immediate attention. The role involves hands‑on support for desktops, laptops, peripherals, and meeting‑room technologies.

Key responsibilities

• Provide on‑site IT support for desktops, laptops, and peripheral devices.
• Install, configure, and maintain hardware and software according to organizational standards.
• Perform IMAC (Install, Move, Add, Change) activities for IT assets.
• Troubleshoot hardware and software issues, including break‑fix support.
• Coordinate with OEMs/vendors for repairs, replacements, and escalations.
• Manage IT inventory, asset tracking, and documentation.
• Create system images for laptops and desktops.
• Support printer setup, troubleshooting, and network printer installations.
• Assist with conference‑room AV setup and meeting‑room technologies.
• Provide high‑touch VIP/end‑user support.
• Resolve Office 365 issues and general user account problems.
• Install and troubleshoot compliance/security software.
• Support both Mac and Windows devices.
• Adhere to Service Level Agreements (SLAs) and document incidents.
• Participate in after‑hours activities, events, and recurring meetings as needed.

Required profile

• Strong knowledge of desktop and laptop troubleshooting and configuration.
• Hands‑on experience with hardware support and peripheral devices.
• Basic networking knowledge (DHCP, DNS, LAN connectivity).
• Experience with printer and network printer setup and troubleshooting.
• Familiarity with Office 365 support.
• Good communication and interpersonal skills.
• Ability to work independently in a dynamic environment.
• Experience in inventory management and vendor coordination.

Required skills

• Desktop/laptop troubleshooting
• Hardware support
• Peripheral device configuration
• DHCP, DNS, LAN networking
• Printer and network printer setup
• Office 365 administration
• System imaging
• Mac OS support
• Windows OS support
• Compliance/security software installation