Financial Institutions (FIs) Partnership Lead

About the role

TapTap Payments is building a unified payment experience across the MENA region. The Financial Institutions Partnerships Lead will shape and grow strategic relationships with banks, acquirers, payment networks and other financial partners to expand TapTap’s ecosystem.

Key responsibilities

• Develop and execute partnership strategies with financial institutions.
• Identify, evaluate and prioritize new partnership opportunities aligned with growth and product roadmap.
• Build and maintain trusted relationships with senior stakeholders, acting as the primary contact for strategic engagements.
• Lead commercial negotiations and partnership agreements, coordinating with legal, compliance, finance, product and operations teams.
• Manage the full partnership lifecycle from due diligence to onboarding, implementation, optimisation and governance.
• Coordinate partner integrations and operational launches, ensuring clear ownership, timelines and deliverables.
• Collaborate with internal teams and partners to improve payment acceptance, settlement, reconciliation, dispute handling and overall service performance.
• Monitor partner performance against service levels and commercial terms, identifying risks and improvement opportunities.
• Prepare business cases, market analyses and executive updates to support strategic decisions.
• Represent TapTap at industry events and stay informed on payment industry trends and regulatory changes.

Required profile

• 4‑5 years of experience in partnerships, business development or relationship management within Financial Services, Fintech or a high‑growth startup.
• Proven track record managing strategic relationships with banks, acquirers, payment networks or other financial institutions.
• Strong understanding of payment processing, acquiring, issuing, settlement, reconciliation and chargeback management.

Required skills

• Payment processing
• Acquiring
• Issuing
• Settlement
• Reconciliation
• Chargeback management