Lobby Lounge Manager

About the role

The Lobby Lounge Manager will oversee daily operations of Macaron, the lobby lounge at Sofitel Bahrain Zallaq Thalassa Sea & Spa, ensuring exceptional guest experiences and meeting revenue targets in line with Sofitel brand standards.

Key responsibilities

• Manage day‑to‑day lounge operations, maintaining smooth service and high quality of food, beverages and presentation.
• Lead, coach and develop the team, conducting briefings, training sessions and performance reviews.
• Monitor revenue, costs, inventory and profitability, and drive upselling initiatives.
• Handle guest feedback and complaints professionally, ensuring timely resolution.
• Coordinate with Culinary, Stewarding, Front Office and other departments for seamless service.

Required profile

• Bachelor's degree or diploma in Hospitality Management or related field.
• 3‑5 years of Food & Beverage experience in luxury hotels with managerial responsibilities.
• Strong knowledge of lounge operations, guest relations and service standards.
• Excellent leadership, communication and problem‑solving abilities.

Required skills

• Proficiency in Microsoft Office.
• Familiarity with restaurant POS systems.