Manager Rider Experience & Engagement

About the role

Talabat is seeking a dynamic Manager Rider Experience & Engagement to lead the training, engagement and safety initiatives for its rider fleet. You will shape the onboarding journey, boost rider satisfaction and ensure a safe working environment across the network.

Key responsibilities

• Own end‑to‑end rider training: design curricula, refresh materials, pilot digital and gamified learning formats, and track training KPIs.
• Manage the Academy’s daily operations, instructor certification and training budget.
• Develop and execute rider engagement programs, communication strategies, partnerships for benefits, and community‑building events.
• Lead rider health and safety initiatives, vehicle safety programs, incident investigation and compliance with local road‑safety regulations.

Required profile

• 5–8 years of experience managing a large, distributed workforce.
• Proven track record in reducing attrition and building engagement programs.
• Strong analytical mindset with experience measuring and reporting on performance metrics.

Required skills

• Advanced Excel for data analysis and dashboard creation.

What we offer

• Opportunity to impact a fast‑growing delivery platform operating in 65 countries.
• Collaborative environment with cross‑functional teams.
• Competitive compensation and benefits package.