Personnel Assistant I

About the role

The Personnel Assistant I will support Navy Personnel Command in Manama, Bahrain by verifying identity, issuing DoD identification cards, and maintaining DEERS records. This position is part of Chenega's Military, Intelligence & Operations Support team, providing essential administrative services to military personnel, retirees, dependents, and contractors.

Key responsibilities

• Interact with customers face‑to‑face, providing courteous service and de‑escalating stressful situations.
• Verify eligibility and issue Common Access Cards (CAC) and Uniformed Service Identification (USID) cards through the DEERS/RAPIDS system.
• Serve as the Verifying Official on DEERS/RAPIDS terminals, ensuring data accuracy.
• Answer telephone inquiries, monitor wait times, and manage sign‑in sheets.
• Perform CAC updates, PIN resets, PKI certificate verification, and other identification card services.
• Return failed or retrieved CACs to DMDC monthly and maintain accurate records.
• Notify security personnel of any unauthorized or unsafe actions.

Required profile

• Strong customer‑service orientation with a positive attitude and empathy.
• Excellent communication, time‑management, and composure under pressure.
• Attention to detail and ability to follow strict security and identification protocols.
• Willingness to work onsite in a government‑support environment.

Required skills

• Proficiency with the DEERS/RAPIDS system.
• Experience issuing and managing Common Access Cards (CAC).
• Knowledge of PKI certificate handling.
• Familiarity with HSPD‑12 and FIPS‑201‑1 identification standards.

What we offer

• Opportunity to work with cutting‑edge technology supporting large‑scale government operations.
• Professional development embedded in the company culture.
• Collaborative environment with experienced military and civilian professionals.