Reception Supervisor – Automotive Service Department

About the role

We are looking for a professional Reception Supervisor to lead the front‑of‑house team in our Automotive Service Department. Based in Ma'ameer, Bahrain, this full‑time position ensures a seamless, premium experience for every customer who walks through our doors.

Key responsibilities

• Lead, mentor and supervise the service reception team, handling training, scheduling and performance management.
• Oversee daily reception desk operations to maintain efficiency and professionalism.
• Serve as the first point of contact, welcoming customers and addressing enquiries.
• Manage vehicle check‑in and check‑out processes, ensuring accurate documentation.
• Coordinate with service advisors and technicians to provide timely vehicle status updates.
• Resolve customer issues promptly, escalating when necessary.
• Schedule appointments to optimise workshop flow and minimise wait times.
• Process payments, maintain records and prepare daily reports.
• Keep the reception area clean, organised and presentable.

Required profile

• 5‑7 years of supervisory or team‑lead experience, preferably in an automotive dealership or premium service environment.
• Bachelor’s degree in Business Management, Business Administration or a related field.
• Strong leadership, interpersonal and communication abilities.
• Excellent organisational skills with high attention to detail.
• Ability to stay calm and effective in a fast‑paced setting.

Required skills

• Proficiency with Microsoft Office.
• Experience using dealership management software.