Tele‑Sales Agent – Phone Sales Representative

About the role

The Tele‑Sales Agent will contact prospects by phone, present products or services and aim to convert leads into sales. The role involves cold‑calling, handling inquiries, and achieving daily and monthly sales targets.

Key responsibilities

• Make outbound calls to prospects and existing customers to sell products or services.
• Deliver scripted sales talks and answer product‑related questions.
• Gather customer information, process orders and maintain accurate records in the company system.
• Generate and qualify leads through referrals, cold calling and other legal sources.
• Resolve customer complaints by investigating issues and proposing solutions.
• Conduct client or market surveys and document detailed notes.
• Support the line manager with assigned tasks and contribute to departmental data collection.
• Achieve daily and monthly sales KPIs, including premium and commission targets.

Required profile

• Minimum high school certification; diploma and work experience preferred.
• Strong communication and selling abilities.
• Positive energy, teamwork orientation and customer‑focused attitude.
• Ability to persuade and actively listen to customers.
• Highly computer literate.

Required skills

• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint).

What we offer

• Commission or incentive scheme tied to achievement of sales KPIs.
• Rotating shift schedule with occasional weekend or evening work.