UI/UX Engineer – Digital Product Experience Lead

About the role

We are seeking a UI/UX Engineer to lead digital product experience initiatives for a banking/FinTech client in Bahrain. The role blends user‑centered design with product strategy, AI‑enabled innovation, and service design to shape next‑generation financial services.

Key responsibilities

• Define and influence digital product roadmaps across payments, merchant acquiring, issuing, and AI‑enabled self‑service channels.
• Translate business goals, market opportunities, and customer insights into clear product concepts, service models, and experience requirements.
• Prioritise digital capabilities based on customer value, regulatory alignment, technical feasibility and delivery complexity.
• Develop new digital propositions and support executive decision‑making with vision documents, concept presentations and market analysis.
• Identify and shape AI‑enabled use cases for customer experience, onboarding, service operations and knowledge management.
• Establish experience principles and governance for AI assistants, automation workflows and self‑service journeys.

Required profile

• Bachelor’s degree in IT, Digital Product Management or a related field.
• Preferred Master’s or postgraduate qualification in Digital Transformation, Product Management, Service Design or Innovation.
• Professional certifications in product management, UX/service design or agile delivery are a plus.

Required skills

• UX/UI Design
• AI‑enabled use case development
• Digital product strategy
• Service design