Assistant Hotel Manager / Hotel Manager

About the role

The Assistant Hotel Manager / Hotel Manager will lead daily hotel operations, ensuring guests receive a high‑standard experience throughout their stay. Working closely with department heads, you will coordinate front office, housekeeping, food & beverage, maintenance and guest services to maintain consistent service quality and operational efficiency.

Key responsibilities

• Oversee and coordinate daily activities across all hotel departments, setting priorities and allocating resources.
• Monitor guest satisfaction, handle inquiries and complaints, and resolve service issues promptly.
• Track performance indicators such as occupancy, room availability, service quality and operational costs, and implement improvement actions.
• Prepare staff schedules, assign duties, conduct briefings and support team development.
• Ensure cleanliness, safety and proper maintenance of guest rooms, public areas and equipment.
• Support revenue initiatives by monitoring room sales, demand trends, promotions and collaborating with sales and marketing.
• Maintain compliance with health, safety, security regulations and internal policies.

Required profile

• Proven experience in hotel operations or hospitality management.
• Strong understanding of front office, housekeeping, food & beverage and property management processes.
• Excellent customer‑service orientation with the ability to handle guest issues professionally.
• Leadership skills to motivate teams and ensure accountability.
• Analytical mindset for performance monitoring and cost control.

Required skills