Call Center Agent – Sales & Customer Service

About the role

The Call Center Agent handles both inbound and outbound telephone interactions, combining sales initiatives with high‑quality customer service. This position is ideal for a self‑motivated individual who thrives in a fast‑paced environment and enjoys building rapport with callers.

Key responsibilities

• Answer incoming calls and initiate outbound calls to prospective and existing customers.
• Promote products or services, aiming to achieve sales targets.
• Provide accurate information, resolve inquiries, and address customer concerns.
• Maintain detailed call logs and update customer records as required.
• Follow established scripts and adapt communication style to meet caller needs.

Required profile

• High level of energy, drive, and self‑motivation.
• Excellent verbal communication and ability to build rapport over the phone.
• Strong listening skills and attention to detail.
• Ability to work independently and as part of a team.

Required skills