Customer Service Coordinator

About the role

The Customer Service Coordinator will support the execution and delivery of the bespoke Customer Service program for a Majid Al Futtaim mall, ensuring smooth day‑to‑day operations of the Information Desk and delivering a high‑standard, memorable experience for visitors.

Key responsibilities

• Maintain up‑to‑date knowledge of mall assets, services, amenities, store locations and promotional activities.
• Oversee daily operations of the Customer Service Information Desk in line with established processes and procedures.
• Provide clear directions, information on events and answer queries from visitors both in person and by phone.
• Handle and resolve customer complaints according to company policies, maintaining professionalism and courtesy.
• Coordinate with tenants, security and maintenance to address and escalate issues promptly.
• Maintain accurate inventory of desk supplies, report discrepancies and ensure compliance with finance procedures.
• Execute the Gift Card program and ensure all payment handling follows prescribed policies.

Required profile

• Bachelor’s degree in Business Administration or a related field.
• Minimum 2 years of customer service experience in a reputable shopping centre or luxury hotel environment within the GCC or abroad.
• Excellent communication skills with a very good command of English.

Required skills

What we offer

• Join a leading regional property company dedicated to creating memorable experiences for shoppers.