Customer‑Facing Receptionist

About the role

Euro Motors is looking for a motivated Receptionist to be the first point of contact for clients. You will handle phone inquiries, greet visitors, and support the customer service team in a fast‑paced environment.

Key responsibilities

• Receive and forward telephone calls, maintaining accurate records.
• Greet and direct visitors to the appropriate channels.
• Listen to visitor complaints and guide them to the correct department.
• Maintain a clean and tidy reception area.
• Serve as a contact point for general maintenance concerns and enquiries.
• Perform clerical duties such as photocopying, faxing, filing, and typing.
• Handle courier packages, ensuring timely dispatch and receipt.
• Follow up with customers after service or sales visits and collect data.
• Book service appointments and perform other tasks assigned by management.

Required profile

• 0‑2 years of experience in a similar role (preferred but not essential).
• Bachelor’s degree or relevant education.
• Excellent communication and interpersonal skills with a professional telephone manner.
• Strong problem‑solving abilities and a customer‑focused approach.
• Ability to handle a high volume of calls in a fast‑paced environment.
• Proficiency in English (written and spoken); additional languages are a plus.
• Flexibility to work evenings and weekends as needed.

Required skills

• CRM system usage.
• General computer proficiency.