Diagnostic Expert

About the role

We are looking for a seasoned Diagnostic Expert to join our workshop team. The successful candidate will play a key role in diagnosing vehicle faults, advising on necessary repairs, and ensuring high‑quality service delivery. This position requires a proactive problem‑solver with strong technical knowledge and a commitment to continuous improvement.

Key responsibilities

• Perform assigned diagnostic work quickly, economically, and to company and manufacturer standards.
• Advise the workshop team leader on additional work required for vehicles and seek authorization for fault rectification.
• Supervise and assist in training apprentices when requested by senior technicians or service executives.
• Maintain competence through on‑site training, supplier courses, manufacturer updates, and technical bulletins.
• Discuss vehicle problems with customers, providing full involvement and clear communication.
• Uphold the company’s professional image and quality of service in all customer interactions.
• Keep equipment, protective clothing, and work areas clean, tidy, and safe.
• Assist management in introducing new work methods to improve efficiency.

Required profile

• 5 to 7 years of progressive experience in a similar diagnostic or automotive role.
• Diploma or relevant vocational certification/degree in a related field.
• Strong organizational and time‑management abilities with effective task prioritisation.
• Excellent communication and interpersonal skills for cross‑team collaboration.
• Proven problem‑solving capabilities and meticulous attention to detail.

Required skills

• Relevant vocational certification or degree in automotive diagnostics.
• Proficiency with industry‑standard diagnostic software and tools.