Guest Services Executive – Spa

About the role

Join the luxury spa team at Jumeirah Gulf of Bahrain as a Guest Services Executive. You will be the first point of contact for spa guests, ensuring a seamless and memorable experience in a world‑class environment.

Key responsibilities

• Greet and escort guests to treatment rooms and other spa areas.
• Maintain cleanliness and readiness of treatment rooms and reception desk.
• Handle guest enquiries, recommend amenities, and arrange services.
• Anticipate and respond to special needs, resolving any dissatisfaction promptly.
• Inform managers of issues and follow complaint procedures.
• Ensure all spa areas are stocked and operational according to service standards.
• Prepare tables or trays in line with property SOPs.

Required profile

• Minimum 2 years experience in luxury hospitality, preferably in a spa or guest services role.
• Experience with international guests and cultural sensitivity.
• Good knowledge of the Opera property management system.

Required skills

• Opera PMS

What we offer

• Opportunities for internal mobility within Jumeirah’s global network.
• Colleague discounts on food, beverage, and hotel stays worldwide.
• Comprehensive health care and insurance benefits.
• Locally competitive tax‑free salary and performance incentives.