Guest Services Executive – Spa
Jumeirah
وصف الوظيفة
About the role
Join the luxury spa team at Jumeirah Gulf of Bahrain as a Guest Services Executive. You will be the first point of contact for spa guests, ensuring a seamless and memorable experience in a world‑class environment.
Key responsibilities
- Greet and escort guests to treatment rooms and other spa areas.
- Maintain cleanliness and readiness of treatment rooms and reception desk.
- Handle guest enquiries, recommend amenities, and arrange services.
- Anticipate and respond to special needs, resolving any dissatisfaction promptly.
- Inform managers of issues and follow complaint procedures.
- Ensure all spa areas are stocked and operational according to service standards.
- Prepare tables or trays in line with property SOPs.
Required profile
- Minimum 2 years experience in luxury hospitality, preferably in a spa or guest services role.
- Experience with international guests and cultural sensitivity.
- Good knowledge of the Opera property management system.
Required skills
- Opera PMS
What we offer
- Opportunities for internal mobility within Jumeirah’s global network.
- Colleague discounts on food, beverage, and hotel stays worldwide.
- Comprehensive health care and insurance benefits.
- Locally competitive tax‑free salary and performance incentives.
Questions fréquentes
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Jumeirah