Key Account Manager – Sales & Business Development

About the role

We are seeking a dynamic Key Account Manager to lead the management, retention, and growth of corporate and key customer accounts in Bahrain. The role involves building strong relationships with decision‑makers, driving revenue through upselling and cross‑selling, and ensuring high levels of client satisfaction.

Key responsibilities

• Manage and develop a portfolio of corporate and key accounts.
• Act as the primary point of contact, conducting regular client meetings, business reviews, presentations and site visits.
• Identify client requirements and recommend suitable services or solutions.
• Drive upselling, cross‑selling, account growth and revenue generation.
• Develop strategies to improve customer retention and satisfaction.
• Handle client enquiries, concerns and escalations professionally.
• Coordinate with internal teams to ensure excellent service delivery.
• Manage contract and renewal discussions and pursue long‑term partnerships.
• Maintain accurate client information and activities in the CRM.
• Track account performance, revenue, engagement and sales targets.
• Monitor competitor activity and market trends, preparing reports and forecasts.
• Support new client acquisition and business development activities as needed.
• Travel within Bahrain for client meetings and site visits.

Required profile

• Bachelor’s degree or diploma in Business, Marketing, IT or a related field.
• 1–4 years of experience in sales, business development, key account management or B2B sales.
• Proven track record in upselling, cross‑selling and achieving revenue targets.
• Strong relationship‑building and negotiation skills.
• Fluent in Arabic and English.
• Willingness to travel within Bahrain.

Required skills

• CRM experience (preferred).