Customer Service Representative

About the role

We are seeking a friendly, solution‑oriented Customer Service Representative to join our Customer Care & Experience team. In this full‑time position you will engage with customers across multiple channels, resolve issues and help create exceptional service experiences.

Key responsibilities

• Respond to customer inquiries via phone, email and chat with professionalism and empathy.
• Provide accurate information, troubleshoot problems and deliver effective solutions.
• Maintain detailed records of interactions and case updates in the CRM system.
• Collaborate with internal teams to ensure timely resolution of issues.
• Monitor feedback, identify improvement opportunities and contribute ideas to enhance service quality.

Required profile

• Excellent verbal and written communication skills.
• Strong problem‑solving and conflict‑resolution abilities.
• Customer‑focused mindset with a positive, professional attitude.
• Ability to multitask, prioritize and manage workload efficiently.
• Attention to detail and strong organizational skills.
• Adaptable, dependable and eager to learn.

Required skills

• Proficiency with digital tools, CRM platforms and support systems.

What we offer

• Opportunity to make a direct impact on customer satisfaction and business success.
• Access to training, mentorship and professional development.
• Collaborative and supportive team environment.
• Experience in customer engagement and business operations.
• Career growth potential and transferable skills.