Insurance Account Specialist

About the role

As an Account Specialist within Marsh Operations, you will join a team focused on efficiency, quality and timely delivery, sitting at the heart of Marsh's value proposition for clients. You will partner with colleagues across the Middle East to support client service and renewal delivery, within a collaborative operations environment that connects you to client service teams.

Key responsibilities

• Support the Client Executive and Placement teams across the end-to-end renewal lifecycle, including client servicing, coordination and gathering and formatting renewal information and documents.
• Manage and record client and carrier communications in Marsh systems to ensure timely follow-up.
• Help create and maintain renewal documents, report on open items and organize communication with internal and external stakeholders.
• Manage, track and report the renewal lifecycle across PRISM, RSM, Placement and Invoicing, and generate and track NDA and KYC requirements with clients (including via Docusign).
• Track progress of renewal and new business stages through JIRA, and gather and update client exposure information (Ezynsure).
• Prepare and update quote slips and placing slips, follow up on signed slips, and record insurer responses and quotes in Ezynsure.
• Analyze and prepare draft Financial and Coverage Comparisons (FCC) for the client team, and follow up on certificates and policy documents.
• Track and manage endorsements and certificate issuance, and maintain accurate records and data entry.
• Stay compliant with Marsh compliance, professional and transparency standards, and understand insurance procedures and related legislation.

Required profile

• Bachelor's degree.
• Experience in the insurance sector and/or client service environment.
• Strong attention to detail, multitasking ability and deadline awareness, especially during renewal cycles.
• Excellent communication and time management, able to work independently within a collaborative team.
• Adaptable, quick learner and strong relationship-building skills.

Required skills

• Working knowledge of Microsoft Word, PowerPoint and Excel.
• Comfort switching across multiple systems such as PRISM, RSM, JIRA, Ezynsure and Docusign.

What we offer

• Learning of new skills and technologies and exposure to multiple business lines across the region.
• Development opportunities and internal growth pathways.
• Participation in the Operations Excellence strategic initiative.
• Hybrid work, with at least three days per week in the local office or onsite with clients.

To apply, submit your application online with an updated CV or resume.