Relationship Manager, Client Operations Specialist (OTC Desk)

About the role

This role sits on the OTC desk and supports and grows the current client book. You will own a portfolio of existing OTC clients, manage the relationship day to day and work deliberately to scale their trading volume, while acting as the desk's first line of client support and operations. There is also a secondary mandate to prospect new contacts and qualify leads, though client issues and service levels always come first.

Key responsibilities

• Manage and grow the existing book: track trading activity and volume trends, flag dormant or declining accounts, and proactively identify new corridors, larger ticket sizes and additional products (OTC, GPS, Gate)
• Run a regular contact cadence with clients and act as their trusted point of contact and internal advocate
• Prepare periodic account reviews and volume/performance summaries for key clients
• Be the first point of contact for trade execution, settlement, payments and account issues, tracking funds and settlements and following up on delays or failures
• Resolve client issues quickly by coordinating with Operations, Compliance and Finance, logging and escalating cases
• Support client onboarding and KYC: collect documents, chase missing information and prepare complete files for Compliance review
• Assist Operations and Finance with trade confirmations and reconciliation, and help document and improve support procedures and service standards
• Cover outside standard hours when required, in line with the desk's rota

Required profile

• 2+ years in a client-facing role (relationship management, account management, client operations or sales), ideally in crypto, FX, payments or financial services
• Strong written and verbal communication; Arabic/English fluency is mandatory
• Comfortable working in CRM tools (HubSpot) and Excel/data review
• High attention to detail, process-driven, calm under pressure and able to switch between supporting clients, growing the book and prospecting

Nice to have

• Network in crypto/digital assets, OTC trading or cross-border payments
• Working knowledge of KYC/AML basics in a regulated environment
• Experience in settlement, payments operations or client service at a bank, broker or payments provider
• Experience with ticketing or case-management tools, and prior SDR or outbound sales experience

What we offer

• A front-row seat at a fast-growing, multi-licensed fintech building stablecoin and FX infrastructure for the region
• Direct exposure to traders, senior leadership and institutional clients
• Competitive salary with performance-linked incentives
• A clear path to progress into Account Executive, operations or trading roles

To apply, send your CV and a short note on why you are interested to the recruiter; shortlisted candidates are contacted within two weeks.