Associate Operations - Dark Store

About the role

Talabat is looking for an Associate Operations to join its tMart team and own the end-to-end running of its dark store operations, making sure orders are picked, packed and delivered accurately and on time. The role covers the daily operations of the dark store, from order placement to doorstep delivery.

Key responsibilities

• Run the daily operations of the dark store efficiently and accurately, delivering an excellent customer experience.
• Monitor and manage store inventory through regular stock counts, flagging low-stock items and coordinating replenishment.
• Receive and organize incoming stock by checking deliveries against purchase orders and keeping the store clean and organized.
• Identify and escalate operational issues, system errors or delivery exceptions quickly to protect order targets.
• Work with riders, the operations team and other partners to ensure smooth last-mile delivery and improve store performance.

Required profile

• Proven experience in an operations, fulfillment or retail role, ideally in q-commerce, e-commerce or fast-paced logistics.
• Prior experience in a dark store, warehouse or last-mile delivery operation is a strong advantage.
• Strong understanding of order management and store operations.
• Fluent English (written and spoken); knowledge of Arabic is a plus.

Required skills

• Familiarity with inventory management systems or WMS tools, and the ability to learn new platforms quickly.
• Understanding of q-commerce metrics such as pick rate, order accuracy, stock availability and on-time dispatch.
• Understanding of operations management principles such as workflow coordination, shift planning and continuous improvement.
• Attention to detail, problem-solving and good communication skills.