Associate Operations - Dark Store

About the role

Talabat, part of the Delivery Hero Group, is looking for an Associate Operations to join its tMart team and own the end-to-end running of its dark store operations. The role ensures that orders are picked, packed and delivered accurately and on time, from order placement to doorstep delivery.

Key responsibilities

• Run the daily operations of the tMart dark store, ensuring efficiency, accuracy and a great customer experience.
• Monitor and manage store inventory through regular stock counts, flagging low-stock items and coordinating replenishment.
• Receive and organise incoming stock by checking deliveries against purchase orders and keeping the store clean and organised.
• Identify and escalate operational issues, system errors or delivery exceptions quickly.
• Work with riders and the operations team to support last-mile delivery and improve store performance.

Required profile

• Proven experience in an operations, fulfillment or retail role, ideally in q-commerce, e-commerce or fast-paced logistics.
• Prior experience in a dark store, warehouse or last-mile delivery operation is a strong advantage.
• Strong understanding of order management and store operations.
• Fluent English (written and spoken); knowledge of Arabic is a plus.

Required skills

• Familiarity with inventory management systems or WMS tools, and quick learning of new platforms.
• Understanding of q-commerce metrics such as pick rate, order accuracy, stock availability and on-time dispatch.
• Understanding of operations management principles such as workflow coordination, shift planning and continuous improvement.
• Attention to detail, problem-solving and good communication skills.