Client Relationship Management Analyst

About the role

Within Marsh's Employee Health & Benefits business, which helps organizations design, place and manage health and benefits programs, Marsh is looking for a Client Relationship Management Analyst. The role strengthens client satisfaction and retention through service support and data-driven insights, working closely with relationship leaders and internal stakeholders. It suits someone who enjoys a mix of client interaction, reporting and analytics in a fast-paced professional services environment.

Key responsibilities

• Act as a primary point of contact for client inquiries and coordinate timely resolution.
• Analyze client data and feedback to identify trends, insights and improvement opportunities.
• Prepare periodic reports on client satisfaction, account performance and relationship health for leaders and stakeholders.
• Partner with Sales, Marketing, Operations and other teams to align solutions and service delivery with client needs.
• Recommend and support improvements to relationship management practices and operational efficiency.
• Maintain accurate records of interactions, feedback and action items in the CRM system.
• Monitor industry trends, competitor activity and best practices.

Required profile

• Bachelor's degree (required).
• 2-5 years' experience in client relationship management, customer service or an analytical client-facing role; experience in Employee Health & Benefits is strongly preferred.
• Bahrani nationality is required.
• Strong analytical and problem-solving skills, with excellent written and verbal communication and a client-centric mindset.
• Ability to work independently and collaborate with multiple stakeholders.

Required skills

• Proficiency in CRM tools and Microsoft Office (Excel, PowerPoint, Word)
• Power BI knowledge is an advantage

What we offer

• Competitive salary and benefits package
• Professional development and growth opportunities
• A collaborative, inclusive workplace