Customer Contact Advisor

About the role

The Customer Contact Advisor provides high‑quality telephone support to ensure customer satisfaction. You will handle inquiries, schedule service appointments, solve problems, send reminders and promote the company’s products and services.

Key responsibilities

• Deliver accurate and efficient telephone assistance for customer inquiries, service bookings and issue resolution.
• Update the CRM database with call information to keep records current.
• Engage in cross‑selling, up‑selling and marketing of company services and products.
• Meet individual performance targets aligned with departmental goals.
• Maintain strict confidentiality of all customer data.
• Assist walk‑in customers and ensure a pleasant showroom experience.
• Prepare and submit regular progress reports as required.
• Follow all quality standards, processes, procedures, policies and EHSQ guidelines.
• Perform any other duties assigned by management.

Required profile

• Excellent verbal and written communication abilities.
• Strong customer‑service orientation and problem‑solving skills.
• Effective time‑management and organizational capabilities.
• Ability to handle sensitive information with discretion.

Required skills

• Proficiency with CRM software for accurate data entry and maintenance.