Front Office Manager
Kempinski Hotels · Manama
Job description
About the role
The Front Office Manager leads daily front desk, concierge, guest relations, and guest services operations to deliver high luxury standards, optimize room revenue, and drive guest satisfaction.
Key responsibilities
- Oversee check‑in, check‑out, concierge and guest service touchpoints ensuring smooth execution and brand compliance.
- Act as primary contact for guest feedback, resolve issues promptly and manage VIP arrivals.
- Train and mentor Front Office staff to build a high‑performing service team.
- Partner with Revenue Management to optimise occupancy, drive upselling and manage cash control and billing.
- Collaborate with Housekeeping, Engineering and Security to ensure room readiness and seamless guest flow.
Required profile
- 3–5 years of Front Office management experience in luxury hotels.
- Bachelor’s degree in Hospitality Management or related field preferred.
- Strong leadership, communication, problem‑solving and high emotional intelligence.
- Business fluency in English.
Required skills
- Proficiency in PMS systems (e.g., Opera) and guest service software.
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Published 2 hours ago
Expires 1 month from now
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Kempinski Hotels
Manama