Front Office Manager – Luxury Resort

About the role

Jumeirah Gulf of Bahrain is seeking an experienced Front Office Manager to lead the Front Office and Rooms teams at its luxury beachfront resort. The role combines operational oversight, guest experience excellence, and team development within a high‑end hospitality environment.

Key responsibilities

• Foster a positive work environment and promote effective communication across all departments.
• Delegate tasks, coach colleagues, team leaders and managers, and support their professional growth.
• Oversee the Opera property management system, ensuring accurate profiles, reservations, compliance with selling strategies and regular data clean‑up.
• Analyze Guest Satisfaction Reports and implement service improvements.
• Handle guest complaints and feedback in line with company standards.
• Prepare and manage departmental budgets, optimizing revenue while controlling expenses.
• Collaborate with Guest Services, Reservations, Sales and Housekeeping to meet guest needs and ensure compliance.
• Ensure adequate resources, provide training and maintain high team performance.
• Manage duty schedules for 24‑hour coverage and conduct annual performance appraisals.
• Lead by example in delivering exceptional service and build strong relationships with VIP and repeat guests.

Required profile

• Bachelor’s degree in Hospitality Management, Business Administration or a related field (Master’s preferred).
• 8–10 years of experience in a similar senior role within luxury hospitality.
• Strong problem‑solving, leadership, creativity and project‑management abilities.
• High attention to detail and a customer‑centric mindset.

Required skills

• Proficiency with the Opera property management system.
• Intermediate to advanced skills in Microsoft Office.

What we offer

• Supportive and inclusive work environment.
• Access to learning and development programs with clear career pathways.
• Colleague discounts on food and other resort amenities.