Hostess – Guest Reception & Seating

About the role

The Hostess will be the first point of contact for guests, creating a warm and professional first impression. You will manage reservations, seating, and ensure a smooth flow of guests throughout the dining area.

Key responsibilities

• Greet guests, confirm reservations, and escort them to their tables while presenting menus promptly.
• Handle phone and online reservations, update the reservation system, and manage walk‑in guests and waiting lists.
• Provide accurate information about menus, specials, and services, and address guest inquiries or complaints.
• Maintain cleanliness and organization of the reception and waiting areas, and coordinate with servers and kitchen staff.
• Follow health, safety, and hygiene protocols at all times.

Required profile

• High school diploma or equivalent; hospitality or customer‑service experience preferred.
• Strong communication and interpersonal skills with a friendly, professional demeanor.
• Ability to multitask in a fast‑paced environment and work flexible evenings, weekends, and holidays.

Required skills

• Proficiency with reservation systems.
• Basic computer applications.
• Knowledge of health, safety, and hygiene standards in hospitality.