Non-Motor Claims Executive (Fast Claims)

About the role

This role ensures efficient non-motor claims processing by resolving broker and customer queries quickly, maintaining high call and email standards and productivity, and providing regular feedback and reports on claims to management. It covers claims from registration through to payment.

Key responsibilities

• Process non-motor claims from registration to payment, including home, travel, workmen compensation, marine relocation, personal accident and golf insurance, and pursue recoveries where possible
• Assess claims and make final claim decisions
• Maintain high-quality telephone and e-mail communication with brokers, customers and providers
• Complete and resolve claims within established timelines and pay customers and providers accurately and on time
• Follow up on outstanding documentation and arrange and approve claim payments
• Interact with service providers such as repairers and loss adjusters, handle client queries, complaints and disputes, and give input on claim templates
• Report on complex claims, their resolution and emerging trends

Required profile

• Degree holder with at least 3 years of relevant experience in non-motor insurance claims
• Knowledge of P&C non-motor insurance business and of home, travel, workmen compensation, marine relocation, personal accident and golf policies
• Commitment to daily targets and SLAs, ability to work under pressure and self-motivated

Required skills

• Intermediate MS Office, especially Excel, Word and Outlook
• Good English writing, reporting and verbal communication
• Negotiation and customer handling skills, analytical and planning abilities