Personnel Assistant I - Navy Identification Services

About the role

Chenega MIOS supports large-scale government operations in Manama, Bahrain, and is hiring a Personnel Assistant I to support the Navy Personnel Command. The role verifies the identity and eligibility of authorized DoD beneficiaries, issues DoD identification cards and performs DEERS updates.

Key responsibilities

• Provide face-to-face customer service, acknowledging customers on arrival and answering questions about identification card eligibility and applications
• Verify and issue Common Access Cards (CAC) and Uniformed Service Identification (USID) through DEERS, and serve as Verifying Official on the DEERS/RAPIDS terminal
• Handle telephone inquiries, monitor wait times and return failed or retrieved CACs to DMDC monthly
• Perform services such as PIN resets, PKI certificate verification, ICA services and CAC request initiation according to the RAPIDS User Guide
• Provide ID card services to personnel, retirees, dependents and contractors verified through the MP ICAM program
• Notify security personnel of any unauthorized or unsafe acts and encourage customer feedback through the Qualtrics system
• Maintain RAPIDS equipment and printers, keep the RAPIDS VPN connected, and complete annual company and customer training
• Assist with monthly metrics reporting, record labor hours daily and carry out other duties as assigned

Required profile

• High school diploma or GED
• 1+ year of experience in a customer service environment
• Human resource background in military personnel or DEEPS/RAPIDS preferred; similar experience in the private sector or another federal agency is acceptable
• Must pass a Navy background check and maintain a secret clearance, and obtain the appropriate work visa
• Ability to pass background and drug screening
• Ability to travel locally up to 10% as required

Required skills

• Proficiency in oral and written communication
• Working knowledge of Microsoft Office (Word, Excel, PowerPoint)
• Working knowledge of standard office equipment
• Ability to multi-task in a high-stress environment and meet deadlines