Rooms Division Manager

About the role

The Rooms Division Manager at Hawar Resort by Mantis oversees the Front Office, Housekeeping, and Guest Services, ensuring exceptional service standards and operational efficiency. This senior leadership position drives guest satisfaction while meeting financial targets.

Key responsibilities

• Lead, recruit, train, and develop the Rooms Division team, fostering a culture of excellence.
• Oversee daily operations of Front Office, Housekeeping, and Guest Services to ensure smooth functioning.
• Develop and enforce standard operating procedures for consistent guest service quality.
• Monitor room inventory and collaborate with reservations to maximize occupancy and revenue.
• Address guest inquiries and complaints promptly, continuously improving the guest experience.
• Prepare and manage the Rooms Division budget, focusing on cost control and profitability.
• Analyze financial reports to identify revenue growth and operational efficiency opportunities.

Required profile

• Proven leadership experience in hotel or resort rooms division management.
• Strong ability to train, motivate, and evaluate staff.
• Excellent problem‑solving and decision‑making skills.
• Financial acumen with experience managing budgets and driving profitability.

Required skills

What we offer

• Opportunity to engage in conservation efforts and wildlife preservation.
• Access to sustainable adventure experiences and exclusive rewards.
• Work within a vibrant community that celebrates local heritage.
• Global career development and advancement opportunities.
• Participation in impactful social and environmental initiatives.
• Collaboration with a passionate, innovative team.